This website is operated by Yakee Treats. Throughout the site, the terms “we,” “us,” and “our” refer to Yakee Treats. Yakee Treats provides this website, including all information, tools, and services available from this site, subject to your acceptance of all terms, conditions, policies, and notices stated herein. By using our site, you agree to comply with these terms and conditions. If you do not agree with any part of this agreement, you must not use our website.
By accessing our website and/or making a purchase, you enter a contractual relationship with us regarding our services (“Service”) and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”). This includes any additional terms and conditions and policies referenced here or available via hyperlink.
These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any of our services. If these Terms of Service constitute an offer, acceptance is strictly limited to these Terms.
Our store is hosted on (Hosted). They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or of the age of majority in your country of residence. If you are under the age of majority, you represent that you have obtained consent from a parent or guardian to allow any minor dependents to use this site. You must not useour products for any illegal or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction, including but not limited to copyright laws. You are prohibited from transmitting any viruses, worms, or any code that may be destructive in nature. Any breach or violation of these Terms may result in the immediate termination of your access to our Services.
We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve: (a) transmissions over various networks; and (b) changes required to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, your use of the Service, or your access to the Service or any contact on the website through which the Service is provided, without our express written permission.
The headings in this agreement are for convenience only and shall not limit or otherwise affect these Terms
Accuracy and Availability of Information The content on this website is provided for general information purposes only. While we endeavour to ensure that the information is correct, we make no representations or warranties of any kind (express or implied) regarding its accuracy, completeness, or suitability for any specific purpose. Any reliance you place on such information is strictly at your own risk. We recommend consulting primary or more specialised sources before making decisions based on the content of this site. Any historical information provided is for reference only and may not reflect current standards or data. We reserve the right to modify or remove content at any time without notice. We are under no statutory or contractual obligation to update any information, and it remains your responsibility to monitor the site for changes.
Nothing in this disclaimer shall limit or exclude our liability for fraud, or for death or personal injury resulting from our negligence, as required by the laws of England and Wales.
All prices for our dog food products are subject to change. However, the price you see at the checkout when you complete your order is the price you will pay. We will not apply price increases to orders already confirmed. We reserve the right to modify, pause, or discontinue any product or recipe (or any part of our service) at any time. This may happen due to ingredient seasonality or supply chain changes. We shall not be liable to you or any third party for any price changes, modifications, or the discontinuation of specific products.
1. Pricing Accuracy
While we strive to ensure all prices on our website are accurate, errors may occasionally occur. If we
discover an error in the price of the dog food you have ordered:
• We will inform you as soon as possible and give you the option of reconfirming your order at the
correct price or cancelling it.
• If we are unable to contact you, we will treat the order as cancelled.
• If you cancel and have already paid for the goods, you will receive a full refund.
2. When the Contract is Formed
Your order represents an offer to buy from us. A legally binding contract between us is only formed when
we dispatch your items and send you a “Shipping Confirmation” email.
3. Obvious Errors
We are under no obligation to provide the product to you at an incorrect (lower) price—even after we have
sent you an Order Acknowledgement—if the pricing error is obvious and unmistakeable and could have
reasonably been recognised by you as a “mis-pricing.”
Pricing Errors & Order Acceptance
1. Online Exclusives and Availability
Some of our recipes or dog treats may be available exclusively through our website. These products may have limited quantities. While we aim to keep stock levels updated, all orders are subject to availability.
Returns or exchanges for these items are handled in accordance with our [Returns Policy].
2. Visual Representation
We have made every effort to display the colours, textures, and packaging of our dog food as accurately as possible. However, please note:
• Digital Displays: We cannot guarantee that your device’s display will perfectly reflect the actual colour of the product or its packaging.
• Natural Variations: As our food uses natural ingredients, slight variations in the colour or size of
the kibble/food between batches are normal and do not affect the nutritional quality.
3. Sales Restrictions and Quantities
We reserve the right to manage the sale of our products to ensure fairness and availability for all our customers. This includes:
• Quantity Limits: We may limit the number of items purchased per person, household, or order.
• Geographic Limits: We reserve the right to restrict delivery to certain geographic regions or
jurisdictions within the UK (for example, specific rules for Northern Ireland or the Highlands).
• Right to Refuse: We reserve the right to refuse any order you place with us.
4. Product Descriptions and Quality
We take great pride in the quality of our food. While we strive for perfection:
• Changes: Descriptions and pricing are subject to change at our discretion to reflect improvements in our recipes or market costs.
• Satisfaction: We warrant that our products will be of satisfactory quality and match their description
at the time of delivery. If you feel a produ
We reserve the right to refuse or cancel any order placed through our website. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to:
• Orders placed under the same customer account or credit card.
• Orders that use the same billing and/or shipping address.
• Orders that appear to be placed by dealers, resellers, or distributors, as our website is intended for direct-to-consumer sales only. If we change or cancel an order, we will attempt to notify you via the email address, billing address, or phone number you provided when the order was placed.
To ensure we can deliver your dog food safely and contact you, if necessary (for example, in the unlikelyevent of a product safety notice), you agree to:• Provide current, complete, and accurate purchase and account information for all transactions.
• Promptly update your account details, including your email address and payment method expiration
dates.
• Accuracy: Ensure that delivery addresses are correct; we cannot be held responsible for orders that cannot be delivered due to inaccurate address information provided by you.
For further information on how we handle cancellations and return for our food products, please review our [Returns Policy].
Access to Third-Party Tools
We may provide you with access to third-party tools (such as pet age calculators, breed guides, or specialized payment processors) which we do not monitor or control.
• “As Is” Basis: You acknowledge that we provide access to these tools on an “as is” and “as
available” basis. We provide no warranties, representations, or endorsements regarding these tools.
• Your Risk: Any use of these optional tools is entirely at your own risk. You should ensure you have read and approved the terms and conditions provided by the relevant third-party provider.
• No Liability: To the fullest extent permitted by UK law, we shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
External Content
Certain content, products, and services available through our website may include materials from third parties. Links on this site may direct you to external websites that are not affiliated with us.
• No Endorsement: We are not responsible for examining or evaluating the content or accuracy of these external sites.
• No Liability: We do not warrant and will not have any liability for any third-party materials, websites, or any other products or services offered by third parties.
Third-Party Transactions
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content made in connection with any third-party websites.
• Due Diligence: Please review the third party’s own policies and practices carefully before you engage in any transaction.
• Direct Disputes: Any complaints, claims, concerns, or questions regarding third-party products or services must be directed to that third party.
Future Services
We may, in the future, offer new services, recipes, or digital features through the website (including the release of new nutritional resources or tools). Any new features or services will also be governed by these Terms of Service from the moment they are launched.
If you send us anything—like contest entries, ideas, suggestions, or other materials (called “comments”)— you agree that we can use them however we want. This means we can edit, copy, share, publish, translate, or use them in any form, at any time, and in any place.
We don’t have to keep your comments private, pay you for them, or reply to you about them.
We may review or remove content if we think it’s illegal, offensive, threatening, false, obscene, or violates someone’s rights. But we don’t have to do that.
You agree that your comments won’t break any laws or anyone’s rights, such as copyright, trademarks, or privacy. Your comments also shouldn’t include offensive or harmful material, or anything like viruses or malware that could affect our website or service.
Don’t pretend to be someone else, use a fake email, or try to mislead us or others. You’re fully responsible for what you post and for making sure it’s accurate. We aren’t responsible for anything you or others post.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
From time to time, information appearing on our site or within the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to modify or update information—or cancel orders—if any details in the Service or on any related website are found to be inaccurate at any time, without prior notice (including after an order has been submitted).
Except where required by law, we have no obligation to update, amend, or clarify information contained in the Service or on any related website, including pricing information. Any stated update or refresh date should not be interpreted as confirming that all details on the site or related websites have been modified or updated.
In addition to the other restrictions outlined in these Terms of Service, you may not use our site or its content for any of the following purposes:
(a) For any illegal or unauthorized activity.
(b) To encourage or assist others in carrying out unlawful acts.
(c) To break any international, national, regional, or local laws, rules, or regulations.
(d) To infringe upon or violate our intellectual property rights or those of others.
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(f) To submit false, misleading, or deceptive information.
(g) To upload or transmit malware, viruses, or any other harmful code that could affect the functionality or operation of the Service, related websites, or the wider Internet.
(h) To collect, track, or misuse the personal information of others.
(i) To send spam or engage in phishing, pharming, pretexting, web crawling, or scraping.
(j) For any obscene, immoral, or inappropriate purpose; or(k) To interfere with or bypass the security features of the Service, this site, related websites, or the Internet.
We reserve the right to suspend or terminate your access to the Service or any related website if you violate any of these prohibited uses
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error‑free.
We also make no guarantee that the results you may obtain from using the Service will be accurate or reliable.
You understand and agree that we may, from time to time, suspend or discontinue the Service—either temporarily or permanently—without prior notice to you.
You expressly acknowledge that your use of the Service, or inability to use it, is entirely at your own risk.
The Service, along with all products and services provided through it (unless otherwise stated by us), is offered “as is” and “as available,” without any representations, warranties, or conditions of any kind, whether express or implied. This includes, without limitation, implied warranties of merchantability,
satisfactory quality, fitness for a particular purpose, durability, title, and non‑infringement.
In no event shall Floppy Ear, or any of our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages. This includes, without limitation, losses of profit,
revenue, savings, data, replacement costs, or any similar damages—whether arising from contract, tort (including negligence), strict liability, or otherwise—resulting from your use of the Service or any products obtained through it.
This also applies to any claim related in any way to your use of the Service or any product, including but not limited to errors or omissions in any content, or any loss or damage resulting from the use of the Service or any content or product shared, transmitted, or otherwise made available through it, even if we have been advised of the possibility of such damages.
In jurisdictions where the exclusion or limitation of liability for incidental or consequential damages is not allowed, our liability shall be limited to the greatest extent permitted by law.
You agree to indemnify and keep indemnified, defend, and hold harmless Floppy Ear, together with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal and professional fees) arising out of or in connection with your breach of these Terms of Service, any documents incorporated by reference, or any violation of applicable law or the rights of any third party.
Our failure at any time to exercise or enforce any right or provision of these Terms of Service shall not be interpreted as a waiver of that right or provision. These Terms of Service, together with any policies or operating rules which we publish on this website or in relation to the Service, constitute the entire agreement and understanding between you and us in respect of your use of the Service, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any previous versions of these Terms of Service). Any ambiguity in the interpretation of these Terms of Service shall not be construed against the party responsible for drafting them.
These Terms of Service, and any separate agreement under which we provide Services to you, shall be governed by and construed in accordance with the laws of England and Wales.
You can always view the most up-to-date version of these Terms of Service on this page. We may, at our sole discretion, update, modify, or replace any part of these Terms of Service by posting changes on our website. It is your responsibility to check our website periodically for updates. Your continued use of, or access to, our website or the Service after any changes are posted will constitute your acceptance of those changes.
Questions about these Terms of Service should be sent to us at
